Last updated: July 2026
We offer a free trial plan so you can evaluate HotelPro before making a purchase. We strongly encourage all customers to use the free trial prior to subscribing to a paid plan.
HotelPro is a digital service that is activated immediately upon successful payment. Because access is granted instantly, we do not offer refunds for change of mind, accidental purchase, or non-usage of the Service after payment.
If you experience a technical issue that prevents you from accessing or using the Service, and the issue is caused by us, please contact our support team within 7 days of payment. We will work to resolve the issue promptly, and if we are unable to do so, we may issue a full or partial refund at our discretion.
You may cancel your subscription at any time from your dashboard or by contacting support. Cancellation stops future renewals but does not entitle you to a refund for the current billing period already paid.
One-time "Lifetime" or "Ownership" plans are non-refundable once the source code, credentials, or self-hosted access has been delivered, except in cases of a verified technical defect caused by us.
To request a refund under the conditions above, email us at support@myhotelmanagementservice.com with your Hotel ID, payment date, and a description of the issue. We aim to respond within 3-5 business days.
For any questions about this policy, contact support@myhotelmanagementservice.com.